Our Clients in the Airline Industry

Our clients in the airline industry include:

WestJet Airlines

WestJet required new documentation for the Operations and MSOL groups. We accomplished this by:

  • Managing, coordinating, and organizing a team of writers through the development, research, analysis, and production phases of this project.
  • Performing information and needs analysis for the Operations and MSOL groups within WestJet to determine documentation requirements.
  • Conducting interactive, information-gathering worksessions with team experts to identify, clarify, and develop MSOL Business Process methodology. Developing detailed process flowcharts in VISIO to document business flows.
  • Preparing and presenting documentation plans, detailed TOCs for three manuals, and project proposals.
  • Developing working prototype for MSOL Project Management Site in Dreamweaver, HTML, and Javascript. Writing detailed programmer specifications for development of that site.
  • Coordinating the development of the Budget Forecast Guide, Productivity Differential Guide, and the Business Process Manual. Acting as editor for all three documents.

Tools Used: Microsoft Word, Adobe Framemaker, Visio 2000, Adobe ImageStyler, Adobe Acrobat, Adobe Dreamweaver.

Date: 2002

Location: Calgary, Alberta