Our Clients in Other Industries

Our clients in other industries include:

Calgary Co-op

This large Calgary food retailer needed new standards set for their documentation systems. We assisted them in this process by:

  • Performing information and needs analysis of both existing documents as well as upcoming software documentation needs for Calgary Co-op, with the goal of setting standards for all new software documentation.
  • Conducting information gathering, brainstorming worksessions with staff to determine specific documentation needs.
  • Developing and delivering detailed business process flows detailing flow and development of technical information through the various phases of project development.
  • Summarizing and presenting results in a series of Powerpoint presentations. Assisted Calgary Co-op in determining, refining, and training staff about internal project documentation requirements.

Tools Used: Microsoft Office, Powerpoint, Visio.

Date: 2004

Location: Calgary, Alberta


Interalia’s XMU+ is a messaging platform with a wide range of features. Rowan Tree Books produced the documentation needed to create a fully functional product. We did this by:

  • Managing and coordinating a team of writers in developing, writing, and producing documentation for the XMU+ product, we also acted as editor for all manuals produced by our team.
  • Performing information and needs analysis to determine documentation requirements.
  • Developing detailed Table of Contents (TOCs) and outlines for all manuals, online help, and configuration documents.
  • Developing detailed project plans, proposals, and estimates for each project.
  • Working with writers and information experts to write and produce the XMU+ Installation Guide and the XMUCOM+ QuickStart Guide.
  • Coordinating documentation and manual production with printers and client.

Tools Used: Adobe Framemaker, Visio 2000, Adobe ImageStyler, Adobe Acrobat, RoboHTML.

Date: 2001 – 2002

Location: Calgary, Alberta

Alberta Stock Exchange

Our team of writers developed documentation for a new Alberta Stock Exchange product. We completed this project by:

  • Designing and writing all user documentation for new ASE product. Documents include: Guide to the Trading Terminal, Guide to the Trading Workstation, and Guide to the Trading Rules.
  • Maintaining project status and reporting to ASE management as the ACT Project Officer.

Tools Used: Adobe Framemaker, Corel Draw, ACT, Hijaak, Microsoft Project.

Date: 1995 – 1996

Location: Calgary, Alberta