How effective is your current documentation?
Do you have many customer support calls? Do your customers call because they can’t find the information they need? Is information missing from your current documents? Are your current documents difficult to maintain, update, or manage? Is your information old or outdated?
If you answered yes to one or more of these questions, then it may be time to invest time and resources in developing your documentation. A well-designed documentation system can:
- Save you hours of technical support time.
- Help your customers find the information they need.
- Improve your company’s reputation in your clients’ eyes.
- Make it easier and more efficient to train your clients (or employees) on your services and products.
- Ensure your employees learn from the past and “come up to speed” much faster.
- Preserve the knowledge and intellectual property developed by your organization.
Our writers work closely with your technical experts, engineers, and software designers to evaluate your existing documentation, and, based on this, to create new effective documents, or update and improve existing content. Our standard processes (editing, proofing, indexing, formal technical review) ensure that we deliver quality documentation that complies with your standards and requirements.