When do You Need a User Guide…

Do you believe that you need a User Guide for your product or software? The answer is YES if you find that:

User Guides

You need an easy-to-follow user manual for your product. This is especially true if there are dozens of functions, hundreds of tasks, and important processes that must be followed, in order to effectively use your product or software.
You are faced with the task of identifying these tasks, organizing them into logical units, and writing this information in an easy-to-follow manner.
You need a means to quickly bring new staff up-to-speed on your tools and methodologies,

Benefits of User Manuals

Well-written user manuals result in reduced support costs and lower product return rates. Clear, well written manuals can help your organization to:

Provide immediate assistance to your users when they are using your system.
Increase customer satisfaction.
Improve sales due to easily-referenced product information.
Present a professional appearance for your organization.
Reduce technical support calls.
Reduce product returns (keeping the product sold).
Improve your corporate image.
Help to foster create brand loyalty.
Enhance the out-of-box experience and product acceptance.
Build customer satisfaction and encourage customers to return
Identify errors and gaps in the interface during the analysis phase of development.

Meeting Your Goals

Our user manuals are usually designed to be both hard-copy and online. They typically feature:

Attractive and user-friendly format and structure.
Easy-to-read, with easy-to-follow instructions.
Tailored to fit user requirements.
Technically accurate illustrations (process flows, photos, technical illustrations etc.).
Clearly defined process flows that lead the user through their tasks.
Clear structure and organization. Comprehensive Table of Contents and Index (optional).

We work with you – our client – to identify the specific goals to be met by each user manual. For example, you may require one or more of the following features:

Consistent use of terminology.
Clear definition of industry standard terms.
Easy to maintain, easy to manage organization, styles, and templates.
Cross references to related topics to reduce redundancy of information.
Comprehensive indexing of topics to allow for easy access to critical information.
Clear concise English that engages the reader, and encourages understanding of complex ideas.
Ability to convert hardcopy content for online usage – either into web based HTML or into PDF.

Based on your needs, we ensure that we integrate the required features into your user manual.

Our Methodology

Our hardcopy documentation projects follow our standard and proven documentation processes. Our resulting documentation is delivered in a format that is pleasing to the eye, provides easy access to information, and that is written in an easy-to-understand structure and format.

Our User Guides